Professional summary
Country Manager and people leader with 19 years in fleet and transport technology, including 11 at MiX Telematics (now Powerfleet). Took over the Romanian business in July 2018 with 1 client and EUR 300K, and built it into a 39-client, EUR 1M recurring-revenue operation with 99% average annual retention and an 80% win rate on new deals. Leads operations and shift-based international support teams, owns local finance, HR and partner relationships, and manages global accounts (Holcim, BAT, Linde Gas, OMV Petrom) across 40+ countries. Seeking a Country Manager, Head of Customer Success or Operations leadership role in B2B SaaS or IoT.
Key achievements
- Since taking over the Romanian business in 2018, grew it from 1 client and EUR 300K to 39 clients and EUR 1M in recurring annual revenue (3.3×)
- 99% average annual client retention: only 2 clients lost in 8 years, across local and global accounts (Holcim, BAT, Linde Gas, OMV Petrom)
- Secured every client on 3- or 5-year contracts, giving long-term recurring revenue
- Achieved an 80% win rate on new contract proposals and tenders
- Scaled the Romanian operation to 4,000+ serviced assets with a team of 5
Leadership & core competencies
People leadership
Leading operations, field technician and shift-based support teams; contracts, salaries, leave and HR administration
Business & finance
Revenue growth, budgets and expense control, financial reporting with KPMG and UK head office, supplier and lease negotiation
Commercial
New business, tenders, contract negotiation, 3- to 5-year contract structuring, channel partner development
Customer success
Global key account management, onboarding, success plans, QBRs, escalations, retention
Operations & delivery
Work planning, project management, SOPs, platform maintenance, ISO documentation
Solutions
Fleet telematics, digital tachographs, video telematics and AI dashcams (VisionAI), Pedestrian Proximity Detection for forklifts
Tools
Salesforce, Gainsight, Zendesk, Power BI (DAX), Excel, Microsoft Dynamics NAV, MiX Fleet Manager
Professional experience
Customer Success Manager Europe & Global · Country Manager Romania
- Lead global customer success for Holcim, British American Tobacco, Linde Gas and OMV Petrom across 40+ countries: onboarding, success plans, escalations and renewals
- Manage the Romanian team of 5 servicing 4,000+ assets, and a 4-person support team working shifts across EU, EMEA, Australia and US time zones
- Win new business end to end, from prospecting and offers to tenders and contract negotiation, including VisionAI and PPD safety solutions
- Advise the Romanian branch on finance and operations: budgets, invoice approval, stock planning, HR and employee administration
- Build custom Power BI reports that turn telematics data into safety and cost KPIs for clients
Country Manager · Customer Success Manager Romania
- Took over the Romanian business with 1 client and EUR 300K; grew it to 39 clients on 3- to 5-year contracts
- Onboarded and retained key accounts; served as escalation point and wrote SOPs for support teams and clients
- Ran local finance with KPMG and UK head office: invoice approval, budgets, expense control, financial reporting
- Negotiated office and vehicle leases and supplier contracts; ran stock control and asset purchases
- Built a Romanian channel partner network and represented the company as speaker at national industry forums
Operations Manager
- Managed a field team of 2 technicians and 1 lead technician: work planning, scheduling of installations and service jobs
- Owned system maintenance and the stability of the telematics platform for Romanian clients
- Led client care and support, from first-line issues to escalations
- Managed implementation projects from planning to go-live
Software Engineer
- Part of the team that implemented digital tachographs in Romania in 2007
- Main contact for Continental VDO on digital tachograph software and data download programs, keeping them compliant with EU and Romanian legislation
- Localised and supported diagnostic software for digital tachographs; wrote technical materials and ISO documentation
- Trained clients and ran national sales and distribution of tachograph products
Earlier roles
- Area Sales Manager, LUCA · Cluj / Brașov · 2006 – 2007: won B2B accounts, negotiated contracts, ran order logistics
- Sales Representative, Master Foods Romania · 2004 – 2005: FMCG sales to retail clients
- Computer Operator, First Logistics & Distribution · 2003 – 2004: logistics data and warehouse tracking
Education, certifications & languages
Education
- MSc Engineering, Robotics – University of Oradea, 2007 – 2010
- Electronics & Telecommunications studies – Technical University of Cluj-Napoca, 2001 – 2006
Certifications
- Certified Customer Success Manager, Level 1
- Learning Data Analytics – LinkedIn Learning, 2020
Languages
Romanian (native)
English (C1)
German (B1)